Frequently Asked Questions
Does Porters Electronics Accept Purchase Orders?
Yes, we do accept purchase orders for Public Schools and Government Agencies. Unfortunately, our website does not allow the processing of Purchase Orders so you will need to contact us at (480) 626-1394 to process the order.
Does Porters Electronics offer a money back guarantee?
Porter Electronics Offers a 30 day exchange warranty on all items purchased. If you are not happy with your purchase for any reason, you have 30 days from the date of purchase to submit a request for Exchange.
Do Porters Electronics products come with manufacturer's warranty?
Warranties may be limited on some items. Please check our sales literature and your invoice to verify that the warranty is as expected. Most of our items however are used and only include our own 30 day exchange warranty.
Does Porters Electronics offer technical support?
Porters Electronics is an electronics reseller and is not equipped to provide technical support and installation assistance. You should seek support from the manufacturer of the product or via newsgroups when manufacturer support is not available. You will find links to several manufacturers' support pages on our web site. There are also several web sites devoted exclusively to providing the latest hardware information and drivers. We recommend that you consult these sites and obtain the most recent software for your hardware devices.
Do I have to register with Porters Electronics to be able to place an order?
No. It's not mandatory. To process your order we need your shipping and billing information. You can type it each time you want to place your order. But if you register with Porters Electronics when you place order you need only provide us your Customer ID and Password.
Do we ship internationally?
Yes, we ship to most international locations.
How do I cancel an order
You may request a cancellation of your order, if your order has not already been processed and shipped. To do that, please send an email to help@porterelectronics.com or call our Order Processing Department at (480) 626-1394.
Can I return a purchased item, if I'm not completely satisfied?
We offer to all our customers opportunity to exchange the purchase within 30 days from the date of invoice (except misused, vandalized items and items without RMA number.) For those items that we do not have a replacement for, we will refund your original invoice price within one week from our receipt of item(s).
How do I obtain a Return Merchandise Authorization (RMA#) number to get an exchange for an item purchased?
Please send an email to help@porterselectronics.com or call our Order Processing Department at (480) 626-1394.
How long does it take to process an RMA?
It takes 2-5 business days to process and re-ship exchanged unit once we receive them.
What do I do if an item is received damaged?
If the item appears to have obvious damage by carrier (UPS/FedEx), immediately tell the driver you do not want to receive this package or call UPS (1-800-PICK-UPS) or FedEx (1-800-GO-FEDEX) to submit a damaged shipment claim. If a package looks suspiciously damaged, you can tell the driver to wait and open it to make sure the contents are not damaged. After viewing the contents of the package and finding them to be damaged, refuse the damaged package(s). Make sure the driver files the damage claim. Obtain a reference number from carrier (UPS or FedEx).
