Return Policy - Porter Electronics Offers a 7-day return option(This option allows for return due to change of mind). A re-stocking fee will apply. After that we offer a 90 day exchange warranty on all our items(Any product found to be faulty will be replaced). All returns must include a Return Merchandise Authorization Number (RMA#). Without this number, we cannot accept the merchandise back to the warehouse. In order to get an RMA number you must request one through our "Contact Us" Link on our website. Please Note: Returned items must arrive in same condition as received and include the Porter Electronics security sticker as well as have correct serial number. All shipping related expenses for returns are paid for by the customer. You may choose whichever carrier you prefer as long as they can provide a tracking number. Once an item is returned back to us, and is verified to be the original item we sent out, a refund will be issued minus shipping costs. Please note that all non-defective returns are subject to a non-negotiable 25% restocking fee from your item sub-total, or $20.00 (whichever is more). If we deem an item returned to not be authentic Porter Electronics equipment, or has been tampered with, no refund will be issued.